Head of HR, British American Tobacco Vietnam

Duyen is a certified coaching & mentoring professional (CCMP) with more than 22 years in Human Resources practices. She started her Human Resources profession with Hospitality Industry before moving into FMCG industry in 2009. Opening 4 different hotels / service apartments during her time in hospitality industry, she was recognized as HR specialist in setting up HR function, building and developing service workforce for new service entries. The last hotel which was opened by her is Park Hyatt Saigon – a very well-known hotel with high service standard in Saigon. Currently, Duyen is working with British American Tobacco (BAT) as an East Asia Area (EAA) Head of Human Resources after being rotated into various roles within B.A.T e.g. Marketing Human Resources Business Partner, Head of HR - BAT Cambodia, AsPac Talent & OE Manager.

To bring with her rich knowledge and experience in both services industry & FMCG, in both local & above market have offered her valuable chances to gain different perspective and balance view in business & people. These are her competitive advantages as HR professional when shaping talent agenda to meet with critical business needs.

Duyen holds a bachelor’s degree in Foreign Trade & Tourism at the Ho Chi Minh Economic University and post-graduate Diploma in Tourism and Travel Management at the Nottingham University.